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AWS DevOps Agent adds support for bidirectional Slack communication

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https://aws.amazon.com/about-aws/whats-new/2026/09/aws-devops-agent-bidirectional-slack-communication

<p>AWS DevOps Agent now enables engineers to manage&nbsp;production operations&nbsp;across AWS, multicloud, and on-premises environments with the complete investigation lifecycle directly within Slack. Previously, on-call engineers and DevOps teams faced fragmented workflows during high-severity incidents, having to context-switch between communication and investigation platforms. This update consolidates both surfaces into a single, unified location where incident response already happens.</p> <p>Engineering teams can now initiate and steer investigations by simply @mentioning AWS DevOps Agent in any connected Slack private channel. All investigation activity, including team-contributed context, agent findings, and recommended actions, is captured within a single thread. Ask questions about AWS resources, system metrics, alarm status, deployment history, and incident patterns, reducing cognitive load during critical moments and making production operations significantly more efficient.</p> <p>This capability is available in all commercial AWS Regions where AWS DevOps Agent is <a href="https://docs.aws.amazon.com/devopsagent/latest/userguide/about-aws-devops-agent-supported-regions.html">currently supported</a>.</p> <p>To get started, read the <a href="https://docs.aws.amazon.com/devopsagent/latest/userguide/connecting-to-ticketing-and-chat-connecting-slack.html#setting-up-bidirectional-communication-in-slack">user guide</a>. See all the latest AWS DevOps Agent features on the <a href="https://docs.aws.amazon.com/devopsagent/latest/userguide/whats-new.html">release history</a>&nbsp;page.</p>

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