infochanged
Amazon Connect Customer automatically saves in-progress emails as drafts
- Announced
- Tags
- amazon-connect
- Severity
- info, set by
reef/rss-rule-v1 - Source
- https://aws.amazon.com/about-aws/whats-new/2026/10/amazon-connect-email-draft-save/
<p>Amazon Connect Customer automatically saves in-progress emails as drafts, helping agents resume work without losing progress when connectivity is interrupted or when their browser is accidentally closed or refreshed. When agents return, their drafts are restored with the message body, recipients, subject line, and attachment references intact. Customers can also access saved draft data in their Amazon S3 buckets to build integrations with other applications.</p>
The text above is the source's. reef added the severity, the dates it could read from the text, and the endpoints and scopes named in code.