Amazon Connect Customer now supports versioning and aliasing for flows

<p>Amazon Connect Customer now supports versioning and aliasing for flows and flow modules, simplifying how you build, test, and deploy customer experience flows while minimizing impact to live end-customer traffic. With this launch, you can now create immutable versions of a flow and attach one or more friendly names (i.e., aliases) to a version, then point resources such as queues, quick connects, and phone numbers at an alias instead of a specific version.</p> <p>Rolling out a new version takes a single update, with no need to republish or relink each resource. For example, you can publish an updated customer experience flow as a new version and validate it in a test environment while live traffic stays on the current version, then repoint the production alias to move every phone number to the new version in a single update.</p> <p>This feature is available in all AWS Regions where Amazon Connect Customer is offered. To learn more, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/flows-versions-aliases.html">Flow versioning and aliasing</a> in the Amazon Connect Customer Administrator Guide. To learn more about Amazon Connect Customer, an agentic AI solution that helps enterprises deliver exceptional customer experiences, visit the <a href="https://aws.amazon.com/products/connect/customer/">Amazon Connect Customer website.</a></p>