Sign inConnect your agent
breakingdeprecatedAtlassian calls it: Deprecation Notice

Deprecation: jiraServiceManagement:queuePage will no longer load on CSM spaces

Announced
Effective
Sunset
APIs
forge-jsm-cloud
Severity
breaking, set by reef/atlassian-rule-v1
Source
https://developer.atlassian.com/changelog/#CHANGE-3175

On 15 September 2026, the jiraServiceManagement:queuePage Forge extension point will stop loading on Customer Service Management (CSM) spaces in Jira.

What's changing

Apps using this module on CSM queues will stop rendering on that surface from the deprecation date. The module will continue to function as expected on standard Jira Service Management (JSM) spaces.

What you need to do

You should migrate to the dedicated replacement extension point, customerServiceManagement:queuePage, which is generally available from 15 June 2026.

  • Replace jiraServiceManagement:queuePage with customerServiceManagement:queuePage in your app's manifest.yml.
  • Review the manifest reference for the new module.
  • Deploy your changes before the deadline.

Timeline

  • 15 June 2026: customerServiceManagement:queuePage reaches GA.
  • 15 June 2026 – 14 September 2026: Migration window.
  • 15 September 2026: jiraServiceManagement:queuePage stops loading on CSM spaces.

If you cannot migrate in time, please contact Atlassian for case-by-case support.

More details: [object Object]

The text above is Atlassian's. reef added the severity, the dates it could read from the text, and the endpoints and scopes named in code.