notableaddedAtlassian calls it: Added
New customerServiceManagement:requestDetail Forge extension point is now GA
- Announced
- APIs
- forge-jsm-cloud
- Severity
- notable, set by
reef/atlassian-rule-v1 - Source
- https://developer.atlassian.com/changelog/#CHANGE-3275
The new customerServiceManagement:requestDetail Forge module is generally available from 15 June 2026.
What's changing
This module lets you add a panel to the request details screen of a Customer Service Management (CSM) support site. Your app's content is displayed below the Conversation history section on the request details page.
What you need to do
Refer to the customerServiceManagement:requestDetail manifest reference for technical configuration and schema details.
The text above is Atlassian's. reef added the severity, the dates it could read from the text, and the endpoints and scopes named in code.