New customerServiceManagement:crmImport Forge module is now GA

The new customerServiceManagement:crmImport Forge module is generally available from June 30, 2026.

What's changing

This module allows you to add an item under the Manage dropdown on the Customers, Organizations, and Products pages within the customer directory of the Customer Service Management (CSM) app. When a user clicks the item, your app renders content inside a modal dialog.

This extension point is specifically designed for apps that import customer context data from external CRM systems into Customer Service Management, providing a dedicated UI entry point for these integrations.

What you need to do

To start using this module, refer to the customerServiceManagement:crmImport manifest reference for technical configuration and schema details.